Shipping
Free International shipping on all orders $199
Shipping Rates
Free shipping is offered on all orders over USD $199.
✦ A flat rate of USD $25 will be charged for orders under USD $199.
✦ By default, we use Japan Post for international shipping. This is an affordable service that typically does not incur additional customs charges.
✦ However, for European countries, please note that VAT may be charged upon delivery.
✦ We are not responsible for lost or stolen packages unless shipping insurance is purchased.
✦ If a package is undeliverable or returned due to an incorrect address provided by the customer, the buyer will be responsible for all related fees.
✦ P.O. Box delivery is only available for small orders within California.
Shipping Insurance
All orders over USD $99 include shipping insurance.
In the rare event that a delivery is unsuccessful and the package is returned to Tategaki & Things, we will gladly refund the item cost, excluding the shipping fees.
Please refer to our [Return Policy] for more details.
Tracking information will be sent to the email address provided.
Taxes and international shipping rates are calculated at checkout.
How long do you take to dispatch my order?
All orders are shipped from Japan within 3 to 10 business days after payment is received, excluding weekends and Japanese public holidays, as courier services do not offer pickup on those days.
During busy holiday seasons, please allow 7 to 14 business days for dispatch.
Do I need to provide a phone number?
For surely delivery, Japan Post may need to contact you for delivery.
Can I track my package?
All packages come with tracking service.
I can't find my country in the list above
If your country is not listed above, please feel free to contact us directly at info@tategakiandthings.com We will be happy to check available shipping service and shipping cost.
Shipping terms and condition
Delivery times are estimated and not guaranteed. Once the parcel has left Japan, it is beyond our control.
If we are unable to reach you and the parcel is returned to us after the storage period has expired, return shipping costs and any applicable customs fees will be deducted from your refund.
For shipments sent via Japan Post, if the parcel is returned, no return shipping fee will be charged. In this case, only the original shipping cost will be deducted from the refund.
Customs and Duties
The recipient is responsible for any international shipments that may be subject to import duties and taxes. These charges are imposed by the destination country and are beyond our control.
If the recipient refuses to accept the delivery, the parcel will be returned to Japan and will not be re-shipped. In such cases, applicable fees — including round-trip shipping and any customs charges — will be deducted from the refund.